Refund policy
High-quality, unused items can be returned within 14 days of receiving the shipment. Please contact us to receive a return form. Return shipping costs are covered by the buyer.
The item you wish to return must be:
- Properly packaged and in the same condition, undamaged, in the original packaging as received by the buyer;
- Properly packaged with the invoice or a copy of it and the return form included;
- Placed in additional protective (transport) packaging (e.g., a box or protective envelope). We recommend returning it in the same packaging in which it was received. Remove the original shipping label with the address or cover it with a new label so that the original shipping label is not visible.
IMPORTANT! While the shipment is in transit from the buyer to us, the sender is responsible for the safety of the shipment. Please pack the item(s) securely. If we receive a returned item that is broken or damaged, no refund will be issued — please pack fragile items (glass, ceramics, etc.) with extra care.
Items can also be returned in person at the ki.li.di. store, Kr. Barona iela 62, Riga, after prior arrangement by email or by calling +371 27006615.
Refund.
Once we have received the returned item and assessed its quality, we will transfer the refund to the account from which the payment was made as soon as possible, but no later than 30 days after receiving the returned item. Shipping costs are non-refundable.